Frequently Asked Questions

Shipping Information

What Shipping Methods Are Available?

All orders are expedited via USPS Priority Mail® service. USPS guarantees fast and safe delivery to our customers.

  • Includes USPS Tracking® (you will receive your tracking number in a follow up e-mail from PayPal)
  • Domestic: delivery in 1 to 3 business days, upon fulfillment.
  • International: 6 to 10 business days, upon fulfillment.
How Long Will Fulfillment Take?

Unless otherwise specified in individual product pages, all items sold on MaxVenom.com will be fulfilled within 7 business days.

Do You Ship Internationally?

All Max Venom products ship Worldwide! Estimated times of arrival vary, depending on destination and local policies. Typically all USPS Priority Mail arrives within 6 – 10 business days. 

How Do I Track My Order?

Once your order has been fulfilled, you will receive an e-mail from PayPal which will include your tracking information. If you can’t find it, please check your SPAM box. If still no luck, contact us directly and we’ll help you out. See our contact form.

Apparel

All T-Shirts are printed within 2-7 business days, and shipped within 3-5 business days. Tracking information will be provided to you via email, once the order has shipped.

Orders & Returns

How Do I Track My Order?

Once your order has been fullfiled, you will recieve an e-mail from PayPal which will include your tracking information. If you can’t find it, please check your SPAM box. If still no luck, contact us directly and we’ll help you out. See our contact form.

Who should I to contact if I have any queries?

Please contact us here. We respond promptly and would love to help you.

Do I need an account to place an order?

You do not need an account to place an order however we strongly recommend that you do. You will have your shipping information ready and keep an eye on your current orders.

How Can I Cancel Or Change My Order?

Please contact us as soon as possible here. Keep in mind, if your order has already been shipped we will not be able to make any changes unless you return the item to us.

How Can I Return a Product?

If you are not satisfied with your purchase you may return the item to Max Venom for a full refund minus a 10% restocking fee. All returns must be initiated within 3 days post receipt of the item. You – the buyer – are responsible for the cost of return shipping of said merchandise. The item must be returned to us in undamaged condition within 5 business days of initiating the return. We will refund you within 24 hours of receipt of returned item.

Please send the knife to the following address:

MaxVenom.com
6907 University Ave. #246
Middleton, WI 53562

Is there a re-stocking fee?

When you return a product to us, we promptly issue a refund, minus a %10 re-stocking fee.

Payment Information

What Payment Methods Are Accepted?

All payments to Max Venom (MaxVenom.com) are processed through PayPal secure payment processing service.

PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the Max Venom (MaxVenom.com).

LEO/MIL

Do you offer LEO/MIL discounts?

We are grateful of our service men and women. We offer a special discount code to LEO/MIL clients. Also, We can also offer a discounted rate on any bulk (10) knife purchase that will be shipping to an APO address. Contact us for details.

Privacy

What about my information?

MaxVenom.com will not disclose, give, sell, trade or transfer any information provided to us by our visitors or customers, unless required by law or statute.

All payments to Max Venom (MaxVenom.com) are processed through PayPal secure payment processing service. Your financial information is never shared with the Max Venom (MaxVenom.com).

Conditions

Disclaimer

In no event shall Max Venom (MaxVenom.com), or any agents of Max Venom, be held liable for any damages resulting from the use or misuse of the products, provided through the Max Venom website. By visiting the Max Venom website, and or by purchasing a Max Venom product the user agrees to hold harmless Max Venom, including any and all agents of Max Venom, indefinitely.

Max Venom

Any new products in the works?

There will always be something new in the works from Max Venom. At any given time I might be revisiting a hundred AutoCAD files from my archives, tweaking, modifying and always trying new things. In my experience you cannot force an outcome in regards to design and I have no intention of introducing anything that is not incredibly unique and that is built with the purpose and intention that people who have come to know my work would expect. My goal in all things that I do is to constantly raise the bar and to explore new territory.

Training Qs

I want to learn how to defend myself with a knife, where to I begin?

There are a number of disciplines that I would suggest you apply a serious amount of energy to before you add the skill set of edged weapons. If you are truly serious about being capable of defending yourself, you can start by learning about situational awareness and conflict avoidance. There are a number of good books on the subject matter. All the skills in the world won’t do you any good if you are constantly walking into–as opposed to away from–confrontation and bad situations. Next, learn to defend yourself with your hands; the application of edged weapons is a physical act that requires strength, agility and stamina, an edged weapon is a low grade force multiplier in comparison to most.

Where do I find quality instruction in edged weapons?

If you are looking to find high quality instruction I would suggest that you prepare to travel. There is only a small number of highly reputable edged weapons instructors in the United States. Granted there is probably a kindly Guru, so-and-so, who is operating out a local gymnasium in your town, and the fact of the matter is that there is a chance that Guru so-and-so might be the best damn instructor that no one has ever heard of, but the chances are not. I would highly recommend doing some research into who the most reputable instructors are and then go to their website and order some DVD’s. Watch the videos and see if you feel compelled to go train with them. If you do, get in touch and make the investment to go and get proper training from whomever’s system seems to be most in line with your way of thinking.

Do you do edged weapons seminars?

Yes and no. I am not actively a part of any seminar circuit, most often group instruction that I do is facilitated by a sponsor. Sponsors are typically pledged to take care of a variety of costs and logistics and to recruit participants from their own client base or organization. Get in touch for further details.

Do you offer any instructional videos?

I do not at this time. I would like to tell you that such a product is “in the works” but I cannot. At the very least I can say that the production of an instructional DVD is within the realm of possibilities.

Other Stuff You Ask

Will you look at my design?

I would rather not. For starters I am not a brand that is looking for some manner of design talent. Secondly and most importantly your ideas are yours. I don’t want to be influenced or inspired by anyone who might not otherwise do anything with the design themselves. If you have something interesting, ground breaking or earth shaking I encourage you to do something with it, such as seek out an OEM, get financing and have it made.

I have a legal question regarding . . . 

Sorry, but I cannot answer any questions in regards to the legality of anything!

Can I sell your knives?

Sure you can. I have very low minimum orders by industry standards so there is a very good chance that you can “buy in” to the opportunity to sell my knives. So, if you have a dojo in Tokyo or edged weapons outlet in Berlin, get in touch!

Will you sell my products?

No I will not. The Max Venom Product Group was designed to be a one source internet outlet for edged weapons and tools of my own design. This outlet was designed as a place to find these products all in one place and to act as a point of contact for anyone who might have questions in regards to those products.

Why don’t you make YouTube videos anymore?

Some time ago I made the decision to dedicate whatever spare time I might have to the production of the Max Venom Blog. I feel that there are a lot of great products out there that the general population ought to get to know. Logistically speaking I pick up and leave off more readily with a blog than with YouTube, so I chose to blog. I will certainly be shooting a few product introductions as new products are introduced to the Max Venom product line. Times may change and I might consider making an interlude into YouTube again, until that time I will stick with blogging.

Who made your website?

As luck would have it, I am married to my web designer. My wife is an uber talented web designer, graphic artist and a real artist. Websites are the tattoo of the internet, everyone knows someone who does tattoos. But like tattoos, you get what you pay for and once you have paid you are stuck with it! Unlike tattoos, thankfully bad websites are not for life… My wife has helped out a number of my friends in the industry so don’t be afraid to ask. Everyone can afford a quality website; no one can afford a poor one. Contact me here